Asked Questions

Products & Quality

Yes. All products have a base of Sterling Silver 925 and can be optionally coated with 18k gold/rosé gold. The gold layer is much thicker than that of the standard jewelry, which make it last several months. Our products do not wear or flake. In case for known allergies there is to say that everyone who has compatibility with ordinary gold can wear gold coated jewelry.

All personalization details are permanently engraved on our jewelry pieces.

Please put all personalization details in the note box.
In case you still have any questions please do not hesitate to contact us.

We measure our necklaces entirely, including the pendants.

Whichever gift you choose from our ELLERLY Collection, every piece arrives beautifully presented, carefully wrapped in a elegant ELLERLY packaging with a care and cleaning instruction card.

Silver jewelry will naturally abrade over time. We recommend removing jewelry when you shower or bath and particularly on the beach, in the sea or chlorinated water. Avoid applying perfumed or beauty products directly on your jewelry. Keep away from extreme temperature, humidity, sunlight and avoid contact with bleach. For gold and rosé gold coated jewelry, please avoid contact with water and/or chemicals. Put on your jewelry last when dressing and first when undressing. Avoid hard contact which could cause scratches, chips and other damages.

Use a soft, lint free cloth to keep your jewelry looking shiny. Silver cleaner can be used for silver pieces. Do not use tissue paper or paper towel to clean the metal as they can cause scratching.
Store jewelry individually in a pouch or soft lined box in a dark, cool and dry place.


We ship Internationally to all countries worldwide. International orders are shipped with FedEx, which require a signature upon delivery. German orders are shipped with DHL. For all cases of delayed delivery time, we are unable to offer compensation. Refund requests for all orders will not accepted. International customers are responsible for international duties & taxes.

All of our jewelry items are customized, please allow up to 2 – 4 weeks for production. If changes are made after an order, production time will be counted when all changes are confirmed.

We will take 2-4 weeks to process and create your personalized ELLERLY jewelry piece. We cannot rush our production time, since we want to assure you a top-quality production, but we offer expedited shipping options.

We offer different shipping methods which may vary depending on the delivery country. The shipping fee is always free for Germany. Worldwide shipping fee is 12,90€.

Shipping feeDelivery time
Shipping to Germany Free1-2 days
Shipping to Europa 6.90€2-3 days
Worldwide shipping 12.90€2-5 days

Yes, we ship internationally! When you place an order and enter your address, you’ll see international shipping options which will calculate the shipping costs for you.

All ELLERLY orders are shipped via DHL. Once an order is shipped, DHL takes over the full responsibility to deliver that order. In cases that an order is already marked as “delivered”, we are not responsible for lost or damaged packages. Refunds are not available.


We accept Payments with PayPal, SOFORT Überweisung or direct bank transfer.

We recommend to use PayPal or SOFORT for a fast payment process.

Order & Returns

All sales are final and the cancellation of orders are only accepted within 12 hours. Last-minute changes of address and shipping service sent before estimated shipping date will not be accepted.

To order a product online, choose the products you want to buy and add them to your shopping cart. Please be sure to carefully fill out all information fields in the order form. It is especially important to enter your email address correctly because your order details, along with your product, will be delivered by email. After submitting payment, you can also view the details of your order on the order confirmation page.

You can track your orders on the order tracking page.

Cancellation of orders are only accepted within 12 hours.
Please note that all orders are final sale and cannot be returned.